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The Significance of Quality Improvement in Healthcare: Enhancing Patient Outcomes and Saving Lives – Part II

Discover how implementing key quality measures can lead to significant quality improvement and enhance patient care and safety.

November 2023

By Brian Herdman, Director

Our initial article assessed the essential quality measures healthcare organizations need to monitor to achieve favorable performance outcomes. Moving forward, we will further examine the significance of these measures and the strategies that can facilitate better outcomes.

I. The Importance of Quality Measures

Of course, every healthcare organization wishes to provide quality healthcare to its patients. Quality measures are crucial for healthcare organizations for several reasons:

  1. They enable health plans, providers, and vendors to assess their performance and drive improvement efforts. Organizations can implement targeted interventions to enhance patient care and safety by identifying areas of weakness.
  2. Quality measures improve patient care by providing insights into the effectiveness and efficiency of healthcare delivery. Healthcare organizations can prevent medical errors, reduce readmissions, and ensure optimal treatment outcomes through their application.
  3. Quality measures help prevent the misuse of healthcare services, improving resource allocation and reducing costs.
  4. Quality measures assist in identifying disparities in care delivery and outcomes, which can guide interventions to achieve equitable healthcare for all populations.

II. The Impact of Quality Improvement Strategies

Adopting appropriate quality improvement strategies can yield significant positive outcomes for healthcare organizations. Successful quality improvement initiatives result in improved patient outcomes, enhanced patient and physician satisfaction, and increased efficiency in healthcare delivery. Quality improvement strategies also foster a continuous learning and excellence culture, leading to a sustained focus on delivering high-quality care.

As shown in the preceding article, those responsible for tracking and reporting quality outcomes in a healthcare organization are inundated with numerous metrics from various sources on top of preparing the reporting of quality data to Medicare and other stakeholders. Quality department leadership must not only be able to track and trend current scoring; they are also charged with improving scores where possible. Where does one begin?

First, quality departments must understand the implications of each measurement and the impact of excellent vs poor scores. 

A matrix showing:

  • Quality Metric
  • Source of score (self-reported, claims abstracted by Payer, etc.)
  • Ability to benchmark beyond your organization or analyze specific outcomes via root cause or risk factor analysis.
  • Stakeholders in healthcare organizations with responsibility over a related clinical area.
  • Impact of score:
    • Financial – Does a changing score affect reimbursement (such as those used by Medicare)?
    • Program requirement – Many programs require quality data reporting due to regulation or stakeholder policy. It may be necessary to maintain a certain level of performance for the healthcare organization to continue to access a favorable program for patients.
    • Reputational impact – Would a changing score affect a publicly reported metric such as the Medicare STAR ratings?
    • Stakeholder satisfaction – Key department heads or other decision makers may focus on a specific quality metric as a tool to address some other aspect of the healthcare delivery model that could be improved.

After fully understanding these effects, hospital quality staff can then prioritize which measures could be considered for improvement efforts and begin thinking which of the following commonly recognized methods would be most beneficial:

  1. Continuous Quality Improvement (CQI): CQI is a systematic approach that involves ongoing assessment and modification of processes to enhance outcomes and efficiency. It emphasizes data collection, analysis, and making incremental changes.
  2. Implementation of Evidence-Based Practices: Healthcare organizations can improve quality by incorporating evidence-based practices into clinical workflows. This ensures that treatments and interventions are based on the best available evidence and have been proven effective.
  3. Patient-Centered Care: Prioritizing patient needs and preferences is crucial for improving healthcare quality. Organizations can involve patients in decision-making, improve communication, and provide patient education to enhance patient experience and outcomes.
  4. Standardization of Processes: Standardizing processes helps to reduce variations and errors in healthcare delivery. This can be achieved by implementing clinical guidelines, protocols, and standardized procedures.
  5. Health Information Technology (HIT) Implementation: Adopting HIT systems such as electronic health records (EHRs) and computerized physician order entry (CPOE) can improve documentation, communication, and decision-making processes, ultimately leading to better quality and safety of care.

Healthcare organizations prioritizing quality improvement ensure that healthcare delivery is safe, efficient, and patient-centered, ultimately improving the health and well-being of individuals and communities. Additional hospital benefits include increased revenues from higher reimbursements and achieved savings by reducing waste and improved management.

Regular monitoring and evaluation are vital to measuring these strategies' effectiveness and making necessary adjustments. To ensure that your organization is on track with monitoring many of these measures, contact our professionals to learn more about our Revenue Assurance Services. If you would like to assess the current state of your revenue cycle management, feel free to contact one of our professionals at 800-957-6900 or kaconsults@cbiz.com and inquire about our Revenue Assurance Services

Also check out this related article: The Importance of Medicare Quality Outcomes Report.

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